Privacy Policy
Cressida Hilken ("I", "me") provides Home Reset healthy home audits and sustainability consulting in Sydney, NSW. I respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what I collect, why, and your choices.
What I collect
- Contact details, such as your name, email, phone number and suburb or address.
- Booking and payment details needed to quote, schedule and invoice.
- Information about your home and household gathered during a Home Reset, such as the products, materials and rooms we review, and photos only if you agree.
- Sensitive information you choose to share, such as allergies or sensitivities in your household. I only collect this with your consent and only when it is relevant to your Home Reset.
- Business details for consultancy clients.
- Website usage information, such as pages visited, device and browser type and approximate location, collected through cookies and analytics.
How I collect it
Mostly directly from you: by email, phone, a discovery call, during a home visit, or through social media messages. Some information is collected automatically when you use this website.
Why I use it
- To respond to your enquiry and provide your Home Reset or consultancy services, including your Reset Plan.
- To prepare quotes, invoices and keep business records.
- To send you the Home RESET Handbook or updates you have asked for.
- To improve this website and my services.
- To meet legal obligations.
Emails and marketing
I only send marketing emails if you have asked for them or agreed to receive them. Every marketing email includes a way to unsubscribe, and you can also ask me to stop at any time.
Who I share it with
I do not sell your personal information. I share it only when needed to run my business or with your permission, for example with:
- service providers that host this website, email and files, or handle payments and accounting;
- suppliers or tradespeople you ask me to connect you with;
- anyone I am required or authorised to share it with by law.
Overseas storage
Some of my service providers, including my website platform (Squarespace) and email provider, may store information on servers outside Australia, including in the United States.
Cookies
This website uses cookies to function and to understand how it is used. You can block or delete cookies in your browser settings, although some parts of the site may not work as intended.
Security and retention
I take reasonable steps to protect your information from misuse, loss and unauthorised access. I keep it only as long as needed for the purposes above or as required by law, for example tax records, and then delete or de-identify it.
Children
Information about children is only collected from their parent or guardian, as part of a Home Reset they have requested.
Access, correction and complaints
You can ask to access or correct the personal information I hold about you, or make a privacy complaint, by emailing cressida@cressidahilken.com. I will respond within 30 days. If you are not satisfied with my response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.
Changes to this policy
I may update this policy from time to time. The latest version will always be on this page.
Contact
Cressida Hilken, Sydney NSW
cressida@cressidahilken.com · +61 404 786 617